1. Introduction

This chapter introduces you to the PxM Platform, covering:

1.1. Overview

The PxM Platform is a privileged user management system that allows you to implement a least-privilege user model when granting user access to devices and device tasks across your infrastructure.

The PxM Virtual Appliance provides an easy to use Web Management Interface for administrators, allowing you to quickly configure and manage user privileges.

The PxM Platform ensures users never need to know the password of privileged account credentials of devices, enabling secure access and eliminating the risk posed through shared privileged account credentials.

The PxM Platform also provides a comprehensive audit trail, including session recording, allowing you to review and analyse end-to-end accountability of your users’ access and knowing who did what, when and where. Along with our behaviour analytics reporting feature, user access can be adjusted and improved, ensuring a least-privilege model to be easily implemented.

PxM Platform Architecture Diagram

PxM Map Server diagram

For more information on PxM Platform products and solutions, click here.

1.2. Accessing the Web Management Interface

The Web Management Interface is accessed through the PxM Client or web login. Only authorised administrators will have full access to the interface functionality and administrative tasks. An authorised administrator is a user who has the Role: Superadmin access level.

For more information about PxM Platform access levels, see Introducing the Web Management Interface.

For more information about the PxM Client, see Client for Windows or Client for Mac.

Client webui superadmin

If this is a new PxM Virtual Appliance, and it is the first time you are logging on, then you will need the primary superadmin account details to start creating user accounts.

During the initial configuration phase of the PxM Virtual Appliance setup, a primary superadmin user account was created and given a password. This user is locally authenticated and is used to log on to PxM and access the Web Management Interface.

Use the primary superadmin account to create personalised user accounts, then log off from the PxM and log back in using your personal account created.


The primary superadmin account should NOT be used by users to manage the PxM Virtual Appliance, as it won’t give individual user accountability and auditing.

1.3. PxM Platform Documentation

Other documentation relating to the PxM Platform include:

The following can be found on our Support portal.

  • PxM Platform Release notes: covers new features, enhancements and bug fixes in relation to the latest release.
  • PxM Platform Virtual Appliance: lastest version download links and any pre or post installation requirements.
  • PxM MAP Server Installer: latest version download link.
  • Latest Template bundle: The template bundle is not release dependant so check here for latest downloable bundle.

The following can be found on our website on the Documentation page.

  • PxM Virtual Appliance installation guides: individual guides covering deployment within VMware vSphere, Microsoft Azure, Microsoft Hyper-V and Amazon Web Services environments.
  • PxM MAP Server installation guide: step by step instructions to installing and upgrading the PxM MAP Server.
  • PxM Virtual Appliance upgrade guide: instructions on how to successfuly upgrade your existing PxM Virtual Appliance to the latest release version.
  • PxM Virtual Appliance backup and restore guide: step by step instructions on how to restore a PxM Virtual Appliance using a new PxM Virtual Appliance and backup file.
  • PxM Client for Windows user guide: instructions on how to install, upgrade and use the PxM Client interface on a workstation running Windows.
  • PxM Client for macOS user guide: instructions on how to install, upgrade and use the PxM Client interface on a workstation running macOS.