4.3. Change tickets
This chapter looks at the Change tickets page and the information that can be found on the page. The following topics are included in this chapter:
4.3.1. Change tickets report
The change ticket report lists all the device connections and tasks that have been conducted under a formal change request ticket.
For a PxM user to be prompted to enter a change ticket when connecting to a device or running a device task, a profile has to be configured with the correct ‘Change ticket required’ setting. See :ref:’manage:profiles:new’ and :ref:’manage:profiles-change-tickets’.
The following information is provided in the report:
|Click to view the comments made.|
|Name||Reference of the change ticket used.|
|Active||If checked, indicates that the user still has the change ticket open in the Change ticket management tool.|
|Most recent user||The name of the user who last acted under the change ticket.|
|Updated at||The date and time the change ticket was last updated.|
|Device connections||The number of device connections made under the change ticket.|
|Tasks||The number of tasks that were run under the change ticket.|
|Comments||The number of comments that have been made against the change ticket.|
18.104.22.168. Change ticket detail page
To view the Change ticket detail page, either:
- Click a name within the Name column.
- Highlight a ticket, right-click and select .
The Change ticket detail page provides information relating to the specific ticket and allows you to view the user history and activity in more detail.