8.2. Change tickets

This chapter looks at the Change tickets page and the information that can be found on the page. The following topics are included in this chapter:

8.2.1. Change tickets report

The Change tickets report provides a list of change tickets and device activity conducted under the change ticket.

To view the Change tickets report, click Change tickets in the left-hand menu.

Webui Change ticket report comments

The following information is provided in the report:

Heading Description
Row expand Click to view the comments made.
Name Reference of the change ticket used.
Active If checked, indicates that the user still has the change ticket open in the Change ticket management tool.
Most recent user The name of the user who last acted under the change ticket.
Updated at The date and time the change ticket was last updated.
Device connections The number of device connections made under the change ticket.
Tasks The number of tasks that were run under the change ticket.
Comments The number of comments that have been made against the change ticket.

8.2.1.1. Change ticket detail page

To view the Change ticket detail page, either:

  • Click a name within the Name column.
  • Highlight a ticket, right-click and select Show.

Webui Change Ticket Detail page

The Change ticket detail page provides information relating to the specific ticket and allows you to view the user history and activity in more detail.