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Managing profiles

This section describes how Osirium PAM profiles are created and managed within the Admin Interface. The following topics are included in this section:

Manage profiles

Within Osirium PAM, profiles provide role-based management controls and link together a group of devices, tools, tasks, users and user groups.

A profile is like a job description. It specifies which access tools can be used to administer a device and which tasks can be run on the device. Any user that is linked to a given profile will be able to perform the tasks and access the devices.

If a profile is disabled, the permissions in that particular profile will be ignored when Osirium PAM calculates a user's access permission for a given device.

Note

Unless a user belongs to at least one profile with a tool/task and device, when they log onto the PAM UI they won’t have access to any devices, tools or tasks. By default all users will have access to the Admin Interface with limited functionality.

To view the Manage profiles page, click Profiles in the left-hand menu. The Manage profiles page lists all the profiles that have been created to manage device access.

Manage profiles table

Osirium PAM profile states include:

Icon Description
Delete icon Deleting a profile removes the user’s access to the devices and deletes any Osirium PAM user accounts that have been created on the device.
Disabled profile icon The profile is disabled. Users can logon to the UI but will be unable to access any devices, unless they are granted permission through another profile.
Enabled profile icon The profile is enabled. Users can access the devices through the UI, single sign-on to devices and execute tasks.
Enabled SuperAdmin profile icon If a user is added to this profile, they will be given SuperAdmin access rights to Osirium PAM.

Profile context menu options

A number of context menu options are available when you highlight a profile and then right-click. Some of the more common options are described in the Common Interface Functions section.

Default profiles

A number of profiles are created as default. The profiles contain common tasks that might be used to manage devices on a scheduled basis.

Profile Name Description
Device Audit Contains a daily scheduled Device Audit task. When a device is added to this profile, the task will run against the device to update information, i.e. Device Parameters, Inventory, Manage accounts.
Device Backup Contains a weekly scheduled Backup task. When a device is added to this profile, the devices backup task is run. The devices backup file will be available on the Manage files page for download. See Managing Files.
Device Credential Regeneration Contains a weekly scheduled Regenerate Account Credentials for devices attached to profile task which will update the Fully managed and Managed accounts for all devices.
Osirium Super Admins Contains the PAM Server with SuperAdmin access level. When users are added to this profile, they become Osirium PAM SuperAdmin and are given full access to the Admin Interface, Browser (HTTP) Tool, and the ability to run a number of tasks against the PAM Server.

Profile Osirium Server tasks

Creating a new profile

When you click on the Plus icon NEW PROFILE button on the Manage profiles page, a New profile window opens.

New profile window

Fill in the following details:

Note

The options available within the New profile window will depend on the type of Osirium PAM licence you have purchased.

Heading Description
Name The display name that will be given to the profile.
Checked box icon Enabled Default is enabled. Allows users to access the device tools and tasks.
Unchecked box icon Session Recording If the tickbox is checked, it indicates that the user's session will be recorded by Osirium PAM.
See Configuring Privileged Session Recorder.
Unchecked box icon Change ticket required If the tickbox is checked, it indicates that the user might be asked to enter a change ticket before accessing a tool/task.
Configure Meta-info Allows you to attach many kinds of information against each profile. See Configure Meta-Info.

Enforcing change tickets

When the Change ticket required setting is enabled for a profile, a user accessing a device tool/task belonging to the profile through the UI will be requested to enter a change ticket before proceeding.

This allows you to minimise disruption to devices by controlling access and only allowing changes to take place under an approved change ticket which can be tracked and recorded.
See Change Tickets Report.

To record the activity conducted under a change ticket, enable session recording on the profile. See Configuring Privileged Session Recorder.

Validating change tickets through ServiceNow

Osirium PAM can be integrated with ServiceNow allowing change tickets to be validated against an existing ServiceNow configuration management database (CMDB). For information on how to configure Osirium PAM to integrate with ServiceNow see ServiceNow Ticket Integration Configuration.

Approval Requests

Approval requests allow just in time privileged access to be implemented, providing time and approval based access activation.

Implementation of approval requests can help reduce the risk of excessive access whilst still providing quick access when and as it is required. It can help control and manage when devices are accessed, and limit access during specific time periods.

Approval requests are controlled through individual profile configurations. When approvers are added to a profile users will be required to submit an approval request through the UI at the time they require access to a device tool/task.

When the user logs onto the UI, the device will be listed but greyed out. To connect to the device they will have to submit a Request Approval which then MUST be approved by one of the listed approvers. Once approved the device will no longer be greyed out and the user is able to connect to the device tool/task within the valid time frame.

Requests waiting approval can be viewed on the UI Requests page. An email notification will also be sent to notify the approvers that there is a approval request pending.

The following describes the process and steps involved in setting up approvers on a profile, how a user submits a request, and how an approver would approve a request:

Warning

PAM Servers are set to UTC (Coordinated Universal Time) by default. Any changes to this (i.e. setting to a different timezone) will result in unexpected behaviours from the PAM Server.

  1. Create a profile: Firstly a profile needs to be created and devices, tools, tasks and users/user groups need to be configured.

  2. Add approvers to the profile: To enable a profile for Approval requests, approvers (users/user groups) also need to be added. This can be done via the Approvers tab within a named profile page.

    Profile Approvers tab

  3. Setup email notifications: If you want approvers to be notified via email when an approval request has been submitted, then they must have:
    - A valid email configured on their user. See Creating users.
    - SMTP must be configured on the PAM Server. See SMTP configuration.

  4. Requesting approval: When a user logs onto the UI the device tool/task that requires an approval request will be greyed out and an Approval request icon will be available.

    Approval request required

    The user will click the Approval request icon to open the Request Approval window and submit a request by filling in the required information:

    Request approval window

    Field Description
    Valid for (hours) The time limit within which the request needs to be approved and the device tool/task is accessed.
    If the request isn't approved within the Valid for (hours) then it will no longer be valid. Another approval request will need to be submitted.
    Comment Add a comment to let the approver know why access has been requested.

  5. Approver approves the request: When a request has been submitted by a user, it will be queued for approval. Any approver listed in the profile, would need to log onto the UI and click on Requests. On the Approval Requests page, review the requested approval and click APPROVE. When a request has been approved it will be removed from the Approval Requests list.

    If the request expires before it is approved then it will become invalid and also removed from the Approval Requests list. The user will have to resubmit a new approval request.

    Requests

  6. Request approved, user can now connect to the device: When a request has been approved successfully, the device tool/task will no longer be greyed out in the user interface. The user can now click on the device tool/task and gain access.

    The user is able to access the device tool/task throughout the Valid for (hours) period once approved. If there is an open connection to the device tool/task then the user can continue to access the device, when the device session is closed and the Valid for (hours) has expired then the device will be greyed out.

    If the Valid for (hours) has expired and there is no open connection to the device tool/task then access will be disabled, and the device tool/task will be greyed out again. If the user requires further access to the device then they will have to resubmit an approval request.

Note

Approval Requests do not currently support the Reveal Credentials or Update Credentials tasks.

Configuring a profile

The Profile detail page allows you to configure a profile with Devices, Tools, Tasks, Users and User groups.

To go to the Profile detail page, from the Manage profiles page, click a profile Name.

Access tab

Manage devices

To add devices to a profile:

  1. To the right of Devices, click add. The Add devices to profile window appears.

    Note

    If you are adding to an existing profile and want to check if a device has already been added, use the device search window by typing in the name of the device.

  2. Within Select devices, select one or more devices. Access levels that are compatible with all selected devices are listed under Select access level.

    Add devices to profile

  3. Within Select access level, select one or more access levels.

    Available access levels can be made up of the following depending on the device selected:

    Configured within a template:

    • Role: the available device access levels Osirium PAM uses when creating personalised accounts on the device. If a role is selected, it applies to every user on the profile.

    • Account: Managed and Known accounts that can be used to single sign-on to the device. If an account is selected, it will be available to every user on the profile. No personalised accounts are created.

    Configured within the Admin Interface:

    • Mapping: predefined account mappings allow Osirium PAM username to be mapped to existing accounts on a device or within an account source (local accounts, Active Directory, Static vault). See Creating an Account Mapping.

    • Always ask: will prompt the user for the username and password they want to use when they initiate the connection.

    • Pass-through: allows the username/password to be cached and then used to single sign-on to devices. Osirium PAM username/password must match that of an existing user on the device. See Enable Pass-Through.

  4. Click ADD. The Action notifications window appears.

  5. Click ACKNOWLEDGE. The device is added to your devices list.

To remove devices from a profile:

  1. On the Devices table, select a device and click remove. The Confirm window appears.

    Note

    To remove more than one device at a time, hold CTRL and click each necessary device.

  2. Click OK. The Action notifications window appears.

  3. Click ACKNOWLEDGE. The device is removed from your devices list.

Manage tools

  1. To the right of Tools, click manage. The Manager: tools window appears.

    Note

    Tools are the applications that are used to access the device, i.e. HTTPS, SSH, RDP, etc. The list of tools can also include any MAP Server hosted tools.

  2. Within the Manager: tools window, tick the checkboxes in the Include column next to each tool you want to add to the profile.

    Profile manager tool

    Tools will be automatically filtered based on the available tools for the devices selected.

    The tool icons indicate the following:

    Icon Description
    Unsupported task icon Indicates that the tool is Unsupported by the devices added to the profile.
    Partially supported task icon Indicates that the tool is Partially supported, meaning it is not supported by all the devices added to the profile.
    Supported task icon Indicates that the tool is Fully supported, meaning it is supported by all the devices added to the profile.

    The tools list provides the necessary access connection protocol methods supported by Osirium PAM. Access connection protocols supported by devices are defined in a template.

    In addition, there is an internal Osirium PAM tool available on all devices called Reveal Credentials Tool.

  3. For some tools, additional options are available. To check additional options:

    • On the right-hand of the table, click the Edit pencil icon. In the Options column, the Click to select options drop-down appears.
    • Click the drop-down.
    • If necessary, select one or more options.
    • Click SAVE CHANGES.

    Profile manager tool options

    For example:

    A Remote Desktop tool has the following options available:

    Option Description
    Allow RDP Drive mapping Adding this option enables the Remote Desktop Protocol: File System Virtual Channel Extension.

    This allows the client's drives to be exposed within the user's RDP session, allowing users to copy files between the client and the RDP session.
    Allow RDP clipboard Adding this option turns on the Remote Desktop Protocol: Clipboard Virtual Channel Extension.

    This allows users the ability to seamlessly transfer data using the copy to clipboard functionality between the client and the RDP session.
    Allow RDP sound Adding this option enables the Remote Desktop Protocol: Audio Output Virtual Channel Extension.

    This allows users to hear sounds made within the RDP session on the client's machine.

Adding MAP tools

When adding MAP hosted tools to a profile, one or more MAP groups must be selected.

If one MAP group is selected, connections to all enabled MAP servers within that group are load-balanced using a round-robin algorithm.

If more than one MAP group is selected, connections are load-balanced across each enabled group using a round-robin algorithm and then load-balanced within each group to also round-robin across enabled servers in the group.

MAP tool connections are presented using Microsoft RDP RemoteApp. These are RDP connections and, therefore, can have their RDP options controlled. If you wish to allow RDP drive mapping, RDP clipboard or RDP sound support to the MAP tools, select the required options in the drop-down.

Selecting a MAP group with no active servers results in an error when a MAP tool is launched.

If you single sign-on using a Remote Desktop tool, you can view the available options in the Remote Desktop Connection window by clicking Details. Osirium PAM sets these options based on the profile options selected.

RDP confirmation window

Note

If you single sign-on to Windows Server 2008, the drive mappings will be located in the following location:
Networks folder under tsclient.

RDP Drive mapping example

  1. Tick the checkbox to include the option(s) and then click the Save icon icon.

    Profile manager tool map group

  2. Click SAVE CHANGES. The tools and options are added to the profile and you return to the Profile detail page.

    Profile tools table with map group

Manage tasks

  1. To the right of Tasks, click manage. The Manager: tasks window appears.

    The Manager: tasks window lists all the tasks available through Osirium PAM. The list provided is created from:

    • User tasks: all the tasks that are defined in the uploaded templates. Only tasks defined in a template can be run on the device compatible with the template.

      When a template task is added to a profile along with a device, the user's UI will be updated with the user tasks.

    • System tasks: are internally performed by Osirium PAM and will not be visible on the PAM UI.

  2. Tick the checkboxes in the Include column for each task you want to add. Tasks will be automatically filtered based on the available tasks for the devices selected.

  3. Each task can be scheduled to run on a daily, weekly or monthly basis. Schedules must be created before they can be used. See Manage Schedules.

  4. Click on the Edit pencil icon to bring up the Schedules drop-down.

    Profile tasks schedule picker

  5. Select one or more schedules from the drop-down to set on the task.

  6. Click the Save icon icon. The schedules are set.

  7. Click SAVE CHANGES. You return to the Profile details page.

Manage users

  1. To the right of Users, click manage. The Manager: users window appears.

  2. Within the Manager: users window, tick the checkboxes in the Include column next to each user you want to include.

    Alternatively, hold down the SHIFT key and select multiple users, then right click and select Include.

    Profile user manager

  3. Click SAVE CHANGES to add the users. The ProfileUserUpdate task is run and you return to the Profile detail page.

    Profile users table

Manage user groups

  1. To the right of User groups, click manage. The Manager: user groups window appears.

    User groups are an easy and quick way of adding multiple users to the same profiles.
    See How to Associate Users and Profiles to a User Group.

  2. Within the Manager: user groups window, tick the checkboxes in the Include column next to each user group you want to include.

    Alternatively, hold down the SHIFT key and select multiple user groups, then right click and select Include.

    Profile user groups manager

  3. Click SAVE CHANGES to add the user groups. The ProfileUserUpdate task is run and you return to the Profile detail page.

    Profile detail example

    Note

    If you are using a pattern access level type, the user account audited on the device by Osirium PAM must be Known by Osirium PAM before it can be used. See Managing Accounts to check the account's state within Osirium PAM and change if necessary.

Approvers tab

To add an approval request for each of the devices listed in the profile, click on the Approvers tab.

Profile Approvers tab

Approvers

Users can be added as individuals or a group of users can be added through predefined user groups. User groups are an easy and quick way of adding multiple users to the same profiles. See How to create a new user group.

To add an individual user:

  1. To the right of Approvers, click manage. The Manager: approvers window appears.

  2. Within the Manager: approvers window, tick the checkboxes in the Include column next to each user you want to include.

  3. Alternatively, hold down the SHIFT key and select multiple users, then right-click and select Include.

  4. Click SAVE CHANGES to add the selected users to the profiles approvers list.

Approver groups

To add a user group:

  1. To the right of Approvers Groups, click manage. The Manager: approver groups window appears.

  2. Within the Manager: approver groups window, tick the checkboxes in the Include column next to each user group you want to include.

  3. Alternatively, hold down the SHIFT key and select multiple user groups, then right-click and select Include.

  4. Click SAVE CHANGES to add the user groups to add the selected users groups to the profiles approvers list.

    Profile Approvers tab configured

Full scan

Clicking on the FULL SCAN button will do the following:

  • Checks Osirium PAM to confirm the users/devices in the profile, to work out which accounts should exit on the device/auth service.

  • If an account is not found, Osirium PAM checks if the missing account existed on the device/auth service when it was last audited.

  • If the accounts didn't exist during the last audit, it will create the accounts.

  • All database links related to the profile will also be checked during the scan.

Note

The FULL SCAN button should only be used in emergencies.

Reveal credentials tool

The Reveal Credentials tool allows Osirium PAM users to reveal the device account credentials (passwords and SSH keys) for an individual account.

Credentials can be revealed for Fully managed, Known and Managed accounts only.

Note

Reveal Credentials is NOT available for the Osirium Server.

There are two ways to reveal the credentials of an account:

To reveal credentials through the UI:

  1. Create a new profile, see Creating a New Profile or open up an existing profile.

  2. Within the Profile detail page, add a device, add the Reveal Credentials tool and then add users. For more information, see Configuring a Profile.

  3. Open up the UI and login as a user that has been added to the profile.

  4. Once you have successfully logged into your UI, select Credentials and locate the device. You will see the Reveal credentials Reveal credentials tool icon icon displayed.

    PAM UI Reveal credentials tool

  5. Click the Reveal Credentials Reveal credentials tool icon icon.

  6. Within the Reveal Credentials window, click REVEAL to decrypt the account credentials.

  7. Within the Reveal Credentials window, the password can now be revealed for the account by moving the mouse over the password field or by clicking the Copy To Clipboard Copy to clipboard tool icon icon to copy the password.

    Reveal Password

  8. Once you have retrieved the account credentials, click Close window icon to close the window.

Update credentials tool

The update credentials tool allows you to update the credentials that Osirium PAM stores for existing accounts.

Stored credentials can be updated for Known accounts only.

Note

The Update Credentials tool cannot be used with the Osirium Server.

To enable the update credentials tool:

  1. Within the Manage profiles page, click a profile name. The Profile detail page appears.

    Note

    The selected profile musts have associated devices and users. For more information, see Configuring a Profile.

  2. Within the Profile detail page, to the right of Tools, click manage. The Manager: tools window appears.

  3. Within the Manager: tools window, select the Included checkbox for Update Credentials.

  4. Click SAVE CHANGES. The Update Credentials tool appears on the list of tools on the Profile detail page and is enabled for users associated with the profile.

To use the update credentials tool:

  1. Log in to the UI as a user, select Credentials and locate the device. You will see the Update PAM UI update icon icon displayed.

    PAM UI Reveal credentials tool

  2. Click the Update PAM UI update icon icon. The Update Credentials window appears.

    Client Update stored credentials

    Note

    The options available on the Update stored credentials window may differ to the screenshot above depending on the authentication method of the profile used.

  3. On the Update Credentials window, click the PAM UI Edit icon icon for the necessary account.

  4. Update the stored credentials as required. The following options are available depending on the authentication method of the profile used:

    Credentials Details
    Password Type a new password.
    Password again Type the new password again to confirm.
    SSH private key Click the Show editor Popup editor icon icon to upload a new SSH private key.
    SSH key passphrase Type a new SSH passphrase.

    If available, ensure the checkboxes for the credentials you want to update are selected Checked box icon.

    Note

    To clear a credential, select the checkbox and leave the field blank.

  5. Click CONFIRM. The Action queue window appears and the selected stored credentials are updated.

  6. Click SUBMIT.

Bulk importing

Rather than creating new profiles manually and one at a time, you can create many profiles using a bulk import. To do this, you need to download and populate the appropriate CSV (comma separated values) file.

Once the profile container has been created you can use the profile membership CSV template to add/update/delete memberships in profiles. By this we mean devices, tools, tasks, users and user groups.

Import new profiles

To bulk import new profiles:

  1. Within the Manage profiles page, click Bulk import icon BULK IMPORT and then select Import profiles from the menu.

  2. Within the Import from CSV window, click DOWNLOAD CSV TEMPLATE. click DOWNLOAD CSV TEMPLATE.

    If the PAM Server Browser (HTTP) tool is being session recorded, then you will need to use the Shared Drive mechanism for downloading files. For further details see Downloading a file using Shared Drive.

    The CSV template contains the required fields and provides examples as a guideline for filling in the fields correctly.

    Example profile CSV template:

    profile csv template

    Example of a profiles CSV template filled in:

    profile csv populated template

    Required fields

    Heading Description
    Name Enter the name you want the profile to be called. This will be the display name.
    Enabled Enter TRUE if you want the profile to be enabled when created. When enabled, the users will be given permission to use the devices set out in the profile.

    If left blank or set to FALSE, the profile will be disabled when created. No access will be granted to users through this profile.
    Session recording Enter TRUE to record the users device session.
    Change ticket required Enter TRUE if the user will be required to enter a valid change ticket before logging onto a device session and commencing any work on the device.

    This is to ensure any planned work to be carried out on a device has been approved through change management.

    Change tickets can be integrated with ServiceNow for change ticket validation. See ServiceNow Ticket Integration Configuration
    Notes Additional information about the profile.
    Meta-columns Enter the meta-column value. See Configure Meta-Info.

    Note

    • If left blank or set to FALSE the feature will be disabled when the profile is created.
    • Columns in your downloaded CSV template file may vary depending on the features licensed.
    • Enable window settings will be defaulted to Always.
    • Meta column settings will be defaulted to the first entry in the list of options available if one is not specifically stated.

  3. Now within the Import from CSV window, click Choose File.

    If the PAM Server Browser (HTTP) tool is being session recorded, then you will need to use the Shared Drive mechanism for uploading files. For further details see Uploading a file using Shared Drive.

  4. Select the bulk import file.

  5. Click IMPORT.

  6. Within the Action queue window, click DONE. The profile containers are created and can be seen on the Manage profiles page.

At this stage the profiles are empty and membership needs to be added to grant users access to devices.

Import profiles membership

For existing or new profiles you can add/update/delete membership using a CSV file. Within the CSV file the memberships are grouped and placed on individual lines so bear this in mind when you are making updates. Any memberships changes will be updated when the CSV file is imported back into Osirium PAM.

To bulk import profile membership:

  1. Within the Manage profiles page, to export a single profiles membership select the profile, click on CSV Export EXPORT. To export all the memberships for all the profiles make sure no profiles are selected before exporting.

  2. Select the Export profiles membership from the menu.

    If the PAM Server Browser (HTTP) tool is being session recorded, then you will need to use the Shared Drive mechanism for downloading files. For further details see Downloading a file using Shared Drive.

  3. Open up the file in your preferred CSV editor.

  4. Update, remove or add memberships within the CSV file.

    Note

    If you do not want to make any amendments to a profile membership, then leave as is. Otherwise, if the configuration is removed, it will be deleted during the import process.

    Heading Description
    Profile Name of an existing profile.
    Device Internal name given to the device.

    NOTE Device names must match the names on the Manage Devices page.

    NOTE If adding a device, an access level must be entered.
    Access level Enter the access level that will be granted to the user when accessing the device.
    The available access levels are dependent on the device. Access levels can be:

    Role: These are the available device access levels Osirium PAM can use when creating personalised accounts on the device. The role entered will apply for every Osirium PAM user in the profile.

    Account: These are Managed and Known accounts that can be used to single sign-on to the device. If an account is selected it will be available to every user in the profile. No personalised accounts are created.

    Mapping: predefined account mappings allow Osirium PAM username to be mapped to existing accounts on a device or within an account source (local accounts, Active Directory, Static vault). See Creating an Account Mapping.

    Always ask: Will prompt the user for the username and password they want to use when they initiate the connection.

    Pass-through: Allows the username/password to be cached and then used to single sign-on to devices. Osirium PAM username/password must match that of an existing user on the device. See Enable Pass-Through.
    Tool Enter the device access connection protocol name that will be used to access the device, i.e. HTTPS, SSH, RDP.

    NOTE Multiple tools can be entered using a semi-colon separated list.

    NOTE Available device tools for a device can be found on the named device template detail page. See Show Template.
    Tool options Some tools may have additional options associated with them.

    For example:
    - Remote Desktop may have Allow RDP drive mapping, Allow RDP clipboard and Allow RDP sound.
    - Tools associated with a MAP Server will have MAP server groups listed.

    NOTE If adding a tool option, it must be associated with a tool.
    Task The task list available is created with user and system tasks.
    - User tasks: are all the tasks that are defined in templates. Only tasks relevant to the devices in the profile will be usable.
    - System tasks: are internally performed by Osirium PAM and will not be visible on the PAM UI.

    NOTE Available tool options for a device can be found on the named device template detail page. See Show Template.
    Task schedules To run the tasks on a schedule, enter the schedule time.

    NOTE Schedules must be created before they can be used. See Manage Schedules.
    User Internal name given to the user. If you want to add multiple users then it is easier to create a user group first and then add the user group name, rather than individual names.

    NOTE User names must match the names on the Manage Users page.
    User group Enter the name of the user group. See Managing User Groups.
    Approvers Internal name of the user(s) that will become request approvers for the profile.
    Approver groups Enter the name of the approvers group that will be given permission to approve requests.

  5. Save the csv file.

  6. Click Bulk import icon BULK IMPORT and select Import profiles membership from the menu.

  7. Click within the Import from CSV window, click Choose File.

    If the PAM Server Browser (HTTP) tool is being session recorded, then you will need to use the Shared Drive mechanism for uploading files. For further details see Uploading a file using Shared Drive.

  8. Click Import profiles membership. The CSV entries will be listed in the Review import data window. Review the entries and make amendments as necessary.

    Review imported membership data

  9. Click IMPORT. The Question window opens.

    Profile membership warning

    Note

    Clicking YES means the profile membership configurations will be applied. Memberships no longer listed will be removed and others will be updated/added.

  10. Within the Action queue window, click DONE. The profile memberships are updated.

Editing a profile

See Common Interface Functions section for inline editing.

Deleting a profile

Deleting a profile removes users/user groups access to the devices and deletes any Osirium PAM user accounts created on the device.

Once deleted the profile cannot be reinstated. The profile would have to be recreated.

To delete:

  1. On the Manage profiles page, right-click on a profile and then click Delete icon Delete within the context menu.

    Note

    If the profile contains devices, a warning appears. Click CONTINUE.

  2. Within the Question window, click YES.

    During deletion, the profilescan task is run which will:

    • Disconnect users logged onto any of the devices within the profile.

    • Device and Auth Services account update task will be run to remove any accounts on the device.

    • The profile is deleted from the list and cannot be reinstated.

    Note

    Orphaning a device means that the profile being deleted is the only profile that is linked to the devices highest level of permission. If the device only has ‘read’ and ‘readwrite’ as permissions, then this might mean that no users will have ‘read/write’ access to manage the device.