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Restoring a failed follower node

This section looks at how you can restore a failed follower node. When a follower node fails, it can't be recovered using an Osirium backup, it must be recreated.


Before starting your restore of a follower node make sure the following prerequisites are met:

Prerequisite Description
Master Encryption Key Ensure you have the Master Encryption Key (MEK) of the leader node.
Hardware & Software Ensure the correct resources are available before deploying. The following outlines the hardware and software requirements.

Software downloads Download the same Osirium PAM version the cluster was deployed onto.
To download the latest PAM Server software release package for deployment into your infrastructure, click here.
To download earlier versions of the PAM Server software packages, please contact Osirium support by clicking here.
Power off the failed follower node Ensure the failed follower node is powered down.

Restore failed follower node procedure

The diagram provides a high-level overview of the process for restoring a failed follower node back into your cluster.

Restore follower node procedure

Restore follower node procedure


Before starting your restore make sure that all Prerequisites have been met.

Steps to restore follower node

The following steps are required to replace a follower node that has failed.

  1. Deploying the PAM Server: You will firstly need to deploy a new PAM Server. Deployment into the different supported infrastructures may vary, therefore click on a link below to be navigated to the correct deployment steps.

  2. Downloading the cluster joining bundle: To join the new PAM Server as a follower node to the existing cluster will require the cluster joining bundle which can only be downloaded from the leader node.

  3. Log onto the leader node and open the Admin Interface.

  4. Within the Admin Interface navigate to System configuration > Clustering tab.

    Cluster tab


    If this is first time you are adding a follower node to create a cluster then the leader node will be shown as a standalone.


  6. Within the Download cluster joining bundle? window take note of the message and then click the YES, DOWNLOAD button.

    Download cluster joining bundle window

  7. Configuring the follower node: Navigate to the newly deployed PAM Server and open the Console window.

  8. Within the Console window, press ENTER when prompted to start the setup and configuration.

  9. Read and accept the EULA to continue.

  10. Within the Configure Networking screen, configure the following server settings. Press TAB to navigate between the fields.

    • IP Address: Enter the IP Address which will be used to connect to the server.
    • Netmask: Enter the network mask.
    • Gateway: Enter the network default gateway IP address.
    • Primary DNS: Enter the network primary DNS IP address.
    • (Secondary DNS): Enter the secondary DNS IP address if relevant, else leave blank. configure networking
  11. Once completed TAB down to the OK button and press ENTER.

  12. You are creating a new server so press ENTER to Continue without restoring a backup.

    Continue without restoring a backup

  13. Within the Enter a hostname window, enter a name to identify the new server within your cluster.

  14. TAB down to the OK button and press ENTER.

  15. Enter the FQDN (all in lowercase) or IP Address which will be assigned to the node. The configuration entered here is used to communicate between nodes. FQDN or IP Address

    If the following error occurs then make sure that the hostname can be resolved and check if it has been included in the DNS A records - see Prerequisites.

    Hostname resolution error

  16. TAB down to the OK button and press ENTER.

  17. When you get to the PAM Cluster Setup screen you need to upload the downloaded Cluster joining bundle. Use the SFTP credentials provided on the Console screen to log onto the server and copy the cluster joining bundle file. Once it is successfully copied it will appear in the list.

    Cluster joining bundle copied

  18. Select the cluster joining bundle file and press ENTER.

  19. Within the Are you sure? window press ENTER to continue.

  20. You will be asked to enter the Master Encryption Key of the leader node.

    Enter leader MEK

  21. TAB down to the OK button and press ENTER.

  22. If the Master Encryption Key has been successful you will be notified that the process may take 5 minutes, press ENTER to continue.

  23. Once the setup is complete the following will be displayed on the Console window. Your follower node has been successfully joined to the cluster. You will also see that the Clustering tab on the Admin Interface has been updated.

    Console window

Post restore tasks

Once all the followers have been successfully joined to the cluster, you will need to run through the following tasks before allowing users to connect:

  • Configure any node specific configurations.

  • Before opening any device connections that use an Active Directory account, an audit needs to be manually triggered on all provisioned Active Directories. You can do this by right clicking the Active Directory on the Manage Active Directory page, and select Trigger audit from the menu. This will allow additional fields on the Active Directory account page to be populated.

  • Check device status to ensure they are running successfully.

  • Check users can connect to devices.

  • Take a VM level backup of all the nodes (leader and followers) in the cluster.

  • Delete the old follower node but keep the VM level backup files for auditing requirements.

  • Supply users with new hostname connection details as they will have changed.