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Upgrading a PAM HA Pair

This section looks at how to upgrade your HA Pair to the latest release.

Prerequisites

Before starting your inline upgrade make sure the following prerequisites are met:

Prerequisite Description
Upgrade path Review the Upgrade path to ensure you are applying the correct upgrade method based on the version you are upgrading from and to.
Hardware and Software Ensure the correct resources are available before upgrading. The following outlines the hardware and software requirements.

Prerequisites
Software downloads Download the latest upgrade kit click here.
Disk space Ensure the internal disk has a minimum of 5GB free disk space.
Recent backup of PAM HA Servers We recommend that you have a recent Osirium PAM Server backup file of your active server as well as VM level backup or snapshot of both servers in your HA Pair.
No active user connections Ensure there are no active user connections.
Disable Task 'Regenerate Account Credentials for all devices' Within the Admin Interface, disable all scheduled Regenerate Account Credentials for all devices tasks within profiles.
Osirium Support account Within the Admin Interface ensure the Osirium Support account has been enabled and a password set.
.local DNS domains If you are using .local DNS domains, ensure matching records have been entered in the DNS Search Suffixes.
No Reporter role users The Reporter role was removed from 9.x and is no longer available, if you are upgrading from an earlier version, any associated user groups configured within this role will have to be removed before upgrading. Upgrades will be blocked if they are not removed. For further information see Managing roles.

Upgrade procedure

The diagram provides a high-level overview of the process for upgrading a PAM Server HA Pair.

PAM Server HA Pair upgrade procedure flowchart

Upgrade standalone

Upgrade the Primary PAM Server

Upgrade the active Primary server first.

  1. Open a file transfer tool of your preference and copy the upgrade kit onto the Primary server using the osirium_support account.

  2. Open the Primary server Console window, then press ALT + F2. The server login prompt appears.

    Note

    Alternatively, you could use an SSH connection to the PAM Server.

    Console window

  3. Enter osirium_support at the login prompt and press ENTER.

  4. When prompted, enter the password of the osirium_support account and press ENTER.

  5. Extract the upgrade kit copied to the server using the following command:

    sudo bash Osirium_PAM_Server_vA.B.C_upgrade.bin

    Where A.B.C is the version you are upgrading to.

  6. When the kit has been extracted, type the command specified on the screen and press ENTER.

  7. Press ENTER when prompted to start the setup and configuration.

  8. The EULA screen will be displayed. Press ENTER once you have read it.

  9. Wait while the upgrade completes and the server is rebooted.

Upgrade the Secondary PAM Server

Now upgrade the Secondary server.

  1. Open a file transfer tool of your preference and copy the upgrade kit onto the Secondary server using the osirium_support account.

  2. Open the Secondary Server Console window, then press ALT + F2. The server login prompt appears.

    Note

    Alternatively, you could use an SSH connection to the PAM Server.

  3. Enter osirium_support at the login prompt and press ENTER.

  4. When prompted, enter the password of the osirium_support account and press ENTER.

  5. Extract the upgrade kit copied to the server using the following command:

    sudo bash Osirium_PAM_Server_vA.B.C_upgrade.bin

    Where A.B.C is the version you are upgrading to.

  6. When the kit has been extracted, type the command specified on the screen and press ENTER.

  7. Press ENTER when prompted to start the setup and configuration.

  8. The EULA screen will be displayed. Press ENTER once you have read it.

  9. Wait while the upgrade completes and the server is rebooted. You HA Pair is now upgraded.

Post upgrade tasks

Once the HA Pair upgrade has successfully completed, logon to the active Primary server and check the following before allowing users to reconnect:

Post upgrade task Description
Trigger AD audit Before opening any device connections that use an Active Directory account, an audit needs to be manually triggered on all provisioned Active Directories.

You can do this by right clicking the Active Directory on the Manage Active Directory page, and select Trigger audit from the menu.
Check device states Check device status to ensure they are running successfully.
Check user connections Check users can connect to devices.
Re-enable scheduled tasks Re-enable scheduled Regenerate Account Credentials for all devices tasks.
Backup Run the Osirium PAM Server backup task as well as VM level backup of the upgraded active server.
Upgrade PAM UI Use the PAM Component Compatibility Matrix to check if the PAM UI Server needs updating inline with the PAM version you have upgraded to. Upgrade as appropriate.
Upgrade MAP Server Use the PAM Component Compatibility Matrix to check if the MAP Server needs updating inline with the PAM version you have upgraded to. Upgrade as appropriate.