Privileged Task Management
Delegate the task, not the privilege
With the PxM Platform’s automation of SysAdmin tasks, login sessions become unnecessary – instantly mitigating your most vulnerable attack surface whilst increasing workflow efficiency.
Privileged Task Management runs automatically on behalf of your team members without granting insecure and unaccountable direct access to any privileged accounts – allowing SysAdmins to safely delegate complicated multi-step tasks, without fear of human error by reducing execution to a single click.
Privileged Task Management is a great way of delegating those repetitive tasks to the most appropriate department by wrapping business tasks up into a ‘first-call fix’. As a result, your team can dispense with wading through loathsome run books, hunting down shared login credentials, etc. and can instead more effectively focus on delivering an IT infrastructure fit to grant them a competitive edge.
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This video demonstrates how PxM Platform’s Privileged Task Management enables the automation or delegation of common tasks across multi-vendor infrastructures, including devices, servers and applications.
Delegate Pre-Packaged Tasks
With the PxM Platform, any business process can be packaged up as a task allowing for risk-free delegation to 3rd parties or untrained staff. Tasks can also be run without privileged access to devices. With a single click, perform an action with a set of predefined inputs and controls - no elevated login credentials or insecure and unaccountable access to privileged accounts required.
Or run tasks automatically - the platform allows for timed execution in accordance with user-defined schedules.
Tasks can contain as many actions as you need them to, including uploading files to, or downloading files from devices. This allows tasks to start with a file import before checking if the file is processed correctly using SQL commands, for instance.
Likewise, routine specific logs or reports can be downloaded to the PxM Platform for diagnostic purposes, for example if a SysAdmin does not have direct privileged access right to a device.
Known Fault Workarounds
Our Privileged Task Management solution allows user to define “known-fault” workarounds - these are tasks that attempt to fix problems which are commonly encountered on systems or devices and have well-known resolutions. Typically, this may be a one-click task, which can be delegated to the helpdesk so that subsequent support calls for the same problem get fixed immediately, without the issue needing escalation to senior staff.
Multi-PROTOCOL & API support
Tasks can run against a range of devices with a variety of management interfaces; SSH, Telnet, RDP, VNC, RPC, vSphere, HTTP(S) and even bespoke API contracts.
These API interconnections allow for full programmatic interactivity between devices - often the preferred method of connection as it produces accurate, highly optimised tasks on a per-device basis.
Tasks also fully support web-only devices (cloud portals, etc.), web applications, servers and network devices.
Per-device associations can be made within the PxM Platform’s desktop client - meaning SysAdmins can easily search for all tasks appropriate to a device using customisable, business-specific names.
Our Privileged Task Management solution can deliver email alerts to device or system owners whenever a task has been performed - summarising the user, task, target device and confirmation of successful completion.
Backup device configuration files falling outside of traditional backup scopes without requiring agents. We invoke vendors’ own commands to create backups - copying and storing them safely and securely.
Collecting diagnostics is time consuming. Techouts mitigate this by running precompiled commands on devices to collect diagnostics, copying them to the PxM Platform for future examination/comparison - all with a single click.
Our Privileged Task Management solution allows free text input to be used as a change ticket reference. These are logged within the audit trail of a task, and can later be searched.