This section walks you through how to manage and approve access requests and covers:
When a user requests access to a tool/task it will be assigned to an appointed approver(s). The request must be successfully approved before the user can gain access.
Manage Approvals page
The Manage Approvals page will allow you to view all the requests that have been assigned to you or your approvers group and their current status.
Requests that have been elapsed for over 48 hours will be removed from the list.
A request has elapsed if the current time has passed its end time (start time + duration).
Approving a request
Requests that are still awaiting approval will show a status of Pending.
To approve a request:
Within the Manage Approvals window, review the access requested as detailed in the row.
If you are happy with the request then click
APPROVE. Alternatively, if you require more information regarding access then click on
MORE OPTIONSand add a comment for the requester.
View and manage scheduled access
All requests can be viewed and managed from the Manage Approvals page.
To view and manage a request:
Within the Manage Approvals window, click on
MORE OPTIONSnext to the request you want to view.
Within the View/Manage Scheduled Access window you can:
Add a comment and
Review the reason for the request.
If insufficient information is given for you to approve the request, you can add a comment which can be seen by the requester.
REVOKEa request that has been previously APPROVED if you think it is no longer required.
When the request has been approved the request status will be updated.