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Managing files

This section describes how files are managed, stored, transferred and downloaded. The following topics are included in this section:

Manage files

Files are created when device tasks are executed and can be viewed on the Manage files page. Device tasks are defined within the template, but not all tasks produce a file. See Template Library.

Available device tasks can be:

  • Added to profiles and run via the UI.

  • Scheduled to run at specified times through a profile.

Manage files table

The information presented in the table includes:

Heading Description
Timestamp Date and time the file was created.
Device Device name the task was created against.
Size Download file size.
Type File type relating to the task run.
Message Additional information about the file.
Missing? If the checkbox is ticked, it means the file is no longer available but the entry still exists in the database to record that it once existed.
Actioned by Name of the user who executed the task.
Save icon Allows you to download and save the file.

Disk usage and freeing up disk space

The disk usage bar(s) provides a breakdown of how the disk space is being used and the amount of free space available.

All files are stored locally as default unless an external disk has been configured, in which case all device files and Session Recordings will be stored on the external disk. See External Filestore.

When disk space reaches 80% full, an amber warning message will appear on the Admin Interface. When it reaches 90% full, you will get a red error message.

To free up disk space:

Transferring files to and from devices

Files can be moved in the following ways:

Single sign-on to SFTP clients

When available in a device template, the SFTP tool can be added to profiles associated with the device. This allows users in the profile to single sign-on via an SFTP client, allowing file access, file transfer and file management on the device.

Restricted access to RDP drive mapping and RDP clipboard for Windows servers

When a remote desktop tool is included in a template, RDP drive mapping and RDP clipboard can be enabled.

Select Allow RDP Drive Mapping to expose the drives in an RDP session, allowing users to copy files from their workstation to the RDP session.

Select Allow RDP Clipboard to allow users to copy data to the clipboard.


For more information on these methods, see Manage Profiles.

Downloading a file

If the PAM Server Browser (HTTP) tool is being session recorded, then you will need to use the Shared Drive mechanism for downloading files. For further details see Downloading a file using Shared Drive.

Deleting a file

Deleting a file permanently removes the file.

To delete a file from the Manage files page, right-click on an individual file and then click Delete icon.