Privileged session management
This section introduces Privileged Session Management which requires additional licencing options. The following sections are covered:
- Configuring privileged session recorder
- Viewing and playing session recordings
- Shadowing a connection being recorded
To use the session recording feature it must be included in your licence and will be visible in the enabled features list on the System Configuration > Licencing tab.
The features provided by Privileged Session Management are:
Recording of privileged sessions of SSH, HTTP, HTTPS, ESXi, RDP, VNC and Telnet activities.
Sessions to be selectively recorded include:
- All privileged activities.
- Activities of specifically targeted individuals.
- Activities of all members in a selected profile.
- Activities that take place throughout the infrastructure.
- Active sessions can be shadowed.
- A simple process to store and access recordings.
- A search and playback interface that allows recordings to be easily searched by user, device, time and keystrokes.
Recording of sessions are driven by profiles. Profiles are used to control which devices are recorded for which users.
Device session connections through the UI are opened within an embedded browser so only the session window is recorded.
Configuring privileged session recorder
The following session recording related settings will be available for configuration on the System Configuration > Client settings tab:
Hide session recording overlay
The Session Recording Overlay is enabled by default. It allows a icon to appear in the top left hand corner of the device session. It informs the user that their session is being recorded.
To hide the Session Recording Overlay:
Within the System Configuration page, click on the
Click on the icon for Hide session recording overlay.
Uncheck the Enabled box.
SAVE. The icon will no longer be visible on device connections that are being recorded.
Enter the new terms into the value box.
The window header should be placed in square brackets and the body of the message after it.
Configuring a profile for session recording
To record a user’s device connections, a profile needs to be configured. A profile will link together a group of users, tools, and devices that will be recorded.
To create a profile to record sessions:
Click Profiles in the left-hand menu.
Within the Manage profiles window click the
Within the New profile window, give the profile a name.
Check the Session Recording box.
On the Manage profiles page, click the new profile.
Within the Profile detail page, add devices, users, tools and tasks. Now when a user opens a connection to a device listed in the profile, the session will be recorded.
Recorded sessions will be visible on the Device access report page. See Device access report.
Viewing and playing session recordings
Device connections can be shadowed or played back on the Device access report.
See Device Access Report.
The sessions which are recorded are:
- Captured at 1 frame per second snapshot of the active window.
- The captured frames are:
- Stored as PNG bitmap image files.
- Compressed using gzip.
- Represented by 16 bits per pixel.
- The size of the recorded screenshots will differ based on the protocol and window size captured.
- Not recorded as a video, but as individual screenshots taken every second that can then be played back as a video.
- Have a fixed bandwidth requirement because the session only sends one image per second.
You can start multiple sessions which are session recorded (channel open), but only the active window is recorded. The recording is paused, and then restarted if you switch between the different sessions windows.
Device Frame 1 Frame 2 Frame 3 Frame 4 Frame 5 Frame 6 Channel 1 vSphere Active image Active image No image Active image No image No image Channel 2 F5 SSH No image No image Active image No image Active image Active image
Recorded sessions are stored locally unless an external filestore has been configured, in which case all session recordings will be automatically saved to the external filestore.
The naming convention for the recorded sessions are as follows:
Searching session recordings
The Fuzzy filter allows you to search inside recorded connections.
The search term is matched against:
- The keystrokes entered during a connection.
The titles of recorded device connection windows.
The window refers to the tool opened to access the device.
See Device Access Report.
See Device Access Report.
Shadowing a connection being recorded
Shadowing an active recorded connection shows a live view of the connection in progress.
To shadow an active connection being recorded:
Click on Device access in the right hand menu.
Within the Device access report window, check the checkbox next to
The PAM sessions section will now be added to the Device access report window.
To shadow an active connection being recorded, click the
The Session Player window opens and states that you are shadowing the selected connection.
During the shadowing of an active connection:
- If the shadowed user opens a new recorded device connection, you will be notified, and can either wait for the shadowed window to become active again, or click to shadow the new recorded connection.
- If the shadowed user moves focus away from the recorded window, you will be notified, and can either wait for the user to switch focus back to the shadowed connection, or stop shadowing the connection.