ServiceNow: Inputs & Outputs

Summary

Each plugin uses a set of dictionaries to store data.

These are used by plugin actions as both inputs and outputs.

This page will cover:

• The dictionaries used in this plugin
• The information each dictionary contains

Info

See Incidents, RequestedItems, & Users for each action's inputs & outputs.

Dictionary Types

AccessDetails

• Contains ServiceNow API connection details

• It is used as an input to many of the actions in this plugin

• See the required and optional keys below

Required Keys

address: ServiceNow instance address.

access_token: An OAuth access token generated for the PPA application in ServiceNow.

Incident

• Contains ServiceNow Incident fields

All Incident Keys

• active
• assigned_to
• assignment_group
• caller_id
• category
• close_code
• close_notes
• closed_at
• closed_by
• comments
• description
• impact
• knowledge
• location
• number
• opened_at
• opened_by
• priority
• resolved_at
• resolved_by
• severity
• short_description
• state
• subcategory
• sys_created_by
• sys_created_on
• sys_id
• sys_updated_by
• urgency
• work_notes
• work_notes_list

Interaction

• Contains ServiceNow Interaction fields

All Interaction Keys

• active
• assigned_to
• assignment_group
• category
• closed_at
• closed_by
• description
• number
• opened_at
• opened_by
• short_description
• state
• subcategory
• sys_created_by
• sys_created_on
• sys_id
• sys_updated_by
• work_notes

RequestedItem

• Contains ServiceNow Requested Item fields

  All RequestedItem Keys

  • active
  • approval
  • assigned_to
  • cat_item
  • close_notes
  • closed_at
  • closed_by
  • comments
  • configuration_item
  • contact_type
  • description
  • due_date
  • follow_up
  • group_list
  • impact
  • location
  • made_sla
  • number
  • opened_at
  • opened_by
  • priority
  • quantity
  • request
  • sc_catalog
  • short_description
  • stage
  • state
  • sys_created_by
  • sys_created_on
  • sys_id
  • sys_tags
  • sys_updated_on
  • urgency
  • work_end
  • work_notes

User

• Contains ServiceNow System User fields

All User Keys

• active
• building
• city
• country
• department
• email
• first_name
• last_login
• last_login_time
• last_name
• location
• locked_out
• manager
• middle_name
• mobile_phone
• name
• phone
• roles
• state
• street
• sys_created_by
• sys_created_on
• sys_id
• sys_tags
• sys_updated_by
• sys_updated_on
• title
• user_name