ServiceNow ServiceNow: Inputs & Outputs

Summary

Each plugin uses a set of dictionaries to store data.

These are used by plugin actions as both inputs and outputs.

This page will cover:

  • The dictionaries used in this plugin
  • The information each dictionary contains

Info

See Incidents, RequestedItems, & Users for each action's inputs & outputs.

Dictionary Types

AccessDetails

  • Contains ServiceNow API connection details

  • It is used as an input to many of the actions in this plugin

  • See the required and optional keys below

Required Keys

address: ServiceNow instance address.

access_token: An OAuth access token generated for the PPA application in ServiceNow.

Incident

  • Contains ServiceNow Incident fields
All Incident Keys
  • active
  • assigned_to
  • assignment_group
  • caller_id
  • category
  • close_code
  • close_notes
  • closed_at
  • closed_by
  • comments
  • description
  • impact
  • knowledge
  • location
  • number
  • opened_at
  • opened_by
  • priority
  • resolved_at
  • resolved_by
  • severity
  • short_description
  • state
  • subcategory
  • sys_created_by
  • sys_created_on
  • sys_id
  • sys_updated_by
  • urgency
  • work_notes
  • work_notes_list

RequestedItem

  • Contains ServiceNow Requested Item fields

    All RequestedItem Keys
    • active
    • approval
    • assigned_to
    • cat_item
    • close_notes
    • closed_at
    • closed_by
    • comments
    • configuration_item
    • contact_type
    • description
    • due_date
    • follow_up
    • group_list
    • impact
    • location
    • made_sla
    • number
    • opened_at
    • opened_by
    • priority
    • quantity
    • request
    • sc_catalog
    • short_description
    • stage
    • state
    • sys_created_by
    • sys_created_on
    • sys_id
    • sys_tags
    • sys_updated_on
    • urgency
    • work_end
    • work_notes

User

  • Contains ServiceNow System User fields
All User Keys
  • active
  • building
  • city
  • country
  • department
  • email
  • first_name
  • last_login
  • last_login_time
  • last_name
  • location
  • locked_out
  • manager
  • middle_name
  • mobile_phone
  • name
  • phone
  • roles
  • state
  • street
  • sys_created_by
  • sys_created_on
  • sys_id
  • sys_tags
  • sys_updated_by
  • sys_updated_on
  • title
  • user_name