Service Now Service Now: Requested Items

Summary

This module contains actions related to ServiceNow Requested Items.

Actions

service_now.requested_items.

get_by_number

Get one or more requested items by number.

Minimum Plugin Version: 1.0.0

Input
Output

A list of RequestedItem Dictionaries.

Example
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- service_now.requested_items.get_by_number:
    number: TEST-REQUESTED-ITEM
  load:
    access_details: service_now_api_info
  save: test_requested_items

service_now.requested_items.

get_by_number_interactive

Interactively search for a requested item using the number field.

Minimum Plugin Version: 1.2.0

Input
Output

A RequestedItem Dictionary.

Example
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- service_now.requested_items.get_by_number_interactive:
  load:
    access_details: service_now_api_info
  save: requested_item

service_now.requested_items.

Search for requested items. Supports multiple search fields and values.

Advanced search techniques & filters are not supported yet.

Each supplied field & value will be converted to field=value in the search query.

Minimum Plugin Version: 1.0.0

Input
Output

A list of RequestedItem Dictionaries.

Example

Searching for all active requested items.

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- service_now.requested_items.search:
    active: true
  load:
    access_details: service_now_api_info
  save: active_requested_items

service_now.requested_items.

update

Update a requested item using one or more sets of fields & values.

Minimum Plugin Version: 1.0.0

Input
Output

The updated requested item as a RequestedItem Dictionary.

Example

Resolving requested item TEST-REQUESTED-ITEM with a comment and note.

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- service_now.requested_items.update:
    number: TEST-REQUESTED-ITEM
    state: 6
    close_notes: Resolved via PPA
    comment: Resolving a requested item from a PPA task
  load:
    access_details: service_now_api_info
    sys_id: requested_item.sys_id
  save: resolved_requested_item